I had a very "enlightening" conversation with the owner/operator in Montreal, who refused to give his name. I asked him about how he exterminates rats and mice, and he said "we kill them every day." I told him I had learned a good exterminator first finds ways to get them out of the building, and then find a way to exclude them from the building, saving killing them for last. (This information is widely available in both books and on the internet when you do your research for pest extermination. Please start here.) He adamantly refused. He says they only kill them. I guess finding ways to prevent them from coming in, making sure they have a chance to get out, and treating them humanely, would be bad for business.
He was also extraordinarily rude during the whole exchange. Sounds like a good exterminator to you?
It also happens to advertise its "service" with a picture of a domesticated rat in its publicity.
